Terms & Conditions

General Terms and Conditions:

  • Please arrive 10 minutes prior to your appointment.
  • Treatments and services are not transferable to other individuals.
  • Pre-paid packages have a 12 month expiry date for packages of 6 or less treatments on the same area, and 18 months expiry for packages of 7 or more on the same area (note that due to temporary closure during COVID-19, all packages will be extended for the period of closure. Contact your clinic for more details.)
  • Gift vouchers have a 3 year expiry date unless a ‘Special Promotion’ Gift Voucher.
  • You agree to the applicable terms and conditions when you purchase packages or other services with us.
  • Please choose carefully as Unique Laser has a strict No Refund policy. We do not offer refunds, exchanges, transfers or credit. This includes all prepaid packages (whether these packages are paid in full or not) for change of mind reasons, in the event that your circumstances change, or in the event that you choose to discontinue treatments.
  • Refunds will be provided where required under Australian Consumer Law.
  • We aim to provide you with the best possible service at all times, however, due to no fault of our own there may be times on vary rare occasions where equipment maintenance is inevitable. In the event that this occurs, appointments may be delayed, rescheduled or cancelled without much given notice.

Booking Policy

We require a minimum of 24 hours’ notice for any appointment changes or cancellations. Failure to do so will result in the following:

  • Pre-paid packages: forfeit of treatment
  • Medical consultations and procedures: $50 consultation fee
  • Other treatments and consultations: 50% of treatment cost

A credit card is required for all online bookings. Credit card details are held securely and will not be charged unless booking policy is breached.

Terms and Conditions for Cosmetic Injections.

  • A $50 deposit is required in advance for all cosmetic injection treatment bookings and cosmetic injection bookings that are over 30 minutes in length.
  • 15 minute consultations are complimentary.
  • Cosmetic injection treatments cannot be pre-paid.
  • Bookings must be made in advance.
  • Cosmetic injection clients must be deemed medically fit and suitable for treatment, following a consultation with one of our injectors.
  • For Luscious Lips, the price is based on up to 1ml of dermal filler, as recommended for the client by the treating health professional.
  • For legal reasons, the product names cannot be used in advertising. Please contact one of our injectors at our clinics for details.
  • Products purchased in a package or as part on an offer can only be used in one appointment.
  • Packages and products cannot be split over appointments.

Laser Hair Removal

  • All packages and single sessions must be paid in full at or prior to the patch test.
  • When packages of multiple areas are purchased, all areas must be treated in each session and cannot be split over multiple appointments.
  • For all body areas (excluding female face), you must shave prior to the treatment. Failure to do so will incur an additional cost or the need to re-book your appointment (which may incur a $50 booking fee or forfeit of treatment is pre-paid), the choice is at the discretion of the clinic.
  • The discounts and savings from special offers or packages are calculated from the single treatment price.

Anti-Wrinkle Treatment Packages when available:

Two areas from $349:

  • Product D – Maximum of 100 units in total
  • Product B – Maximum of 40 units in total, will have an additional $100 cost

Three areas from $499:

  • Product D – Maximum of 140 units in total
  • Product B – Maximum of 55 units in total, will have an additional $100 cost
  • Clients may require less or more units to treat the selected area. If a client requires more than the maximum number of units to treat the selected areas, additional payment will be required at the standard per unit rate. No refunds or reduction in price will be allowed if a client purchases a package but does not, or cannot safely, use all of the product units in the package in the one appointment.
  • The number of units actually administered will solely be at the discretion of the injector and doctor prescribing the product.
  • Possible areas for treatment include frown lines, crow’s feet, or forehead lines.
  • Products purchased in a package can only be used in one appointment.
  • Packages cannot be split over appointments.
  • Standard terms and conditions for cosmetic injections apply.

Cosmetic Injection ‘Cheeks’ Package:

  • ‘Cheeks’: up to 2mls of Dermal Filler for $990.
  • Clients may require less or more Dermal Filler to treat the selected area and to achieve the desired result. No refunds or reduction in price will be allowed if a client purchases a package but does not, or cannot safely, use all of the product in the package in one appointment.
  • The amount and type of dermal filler actually administered will solely be at the discretion of the injector and doctor prescribing the product.
  • Our standard terms and conditions for cosmetic injections apply. Visit our website for details.
  • For legal reasons, product names cannot be used in advertising. Please contact your nearest clinic for further information.

Price Match

Our mission is to offer our clients the highest quality, most effective treatments at affordable prices. It is important to understand that not all treatments and technologies are the same and that shopping around solely on the basis of price may result in less effective treatments (and ultimately a higher overall cost).
We know that we have the highest quality and most effective technology and treatments in Australia, along with superior service so that each treatment is tailored to your individual needs.

Whilst we believe we offer the greatest value, we are happy to match any competitor price, subject to the following conditions:

  • The competitor is within a 15km radius of our clinic.
  • You must provide proof of the advertised price and we reserve the right to check with the competitor the terms and conditions of the price and that it is currently valid.
  • It must be like-for-like in terms of the technology used and services provided.
  • We have the right to change these terms and conditions at any time.
  • Does not apply to medical treatments, cosmetic injectables, skin treatments and consultations.
  • Does not apply to products.
  • You must disclose at the time of booking that you intend to ask us to Price Match your treatments.
  • Does not apply to treatments and/or packages that have been fully or partially paid for, or booked without informing us of your intention to Price Match.

Refer A Friend Terms & Conditions

  • Client and ‘friend’ both receive $10 credit on their account upon referred ‘friend’ booking and attending an appointment
  • Credit is for any full-priced service. Not to be used for product
  • Credit is not transferrable
  • Credit expires 12 months

Valentine’s Day Promotion

  • Ultimate Skin Repair with bonus hand treatment is available to purchase for a limited time only 1 – 14 February 2021.
  • This package has a 6 month expiry date from date of purchase.

Gift Voucher Bonus Promotion

  • Bonus $20 on vouchers $100-$149, bonus $30 on vouchers $150-$249, bonus $50 on vouchers $250-$2000
  • Bonus credit is for the person who purchases the gift voucher and is not transferable
  • Bonus credit is for services only, not to be used for product
  • Bonus credit is for full priced services only, no additional discounts or value bundles apply
  • The voucher must be for another person, you cannot buy one for yourself
  • Bonus credit can only be redeemed in the clinic of purchase
  • Bonus credit expires 28 Feb 2020
  • Promotion end date is 26.12.2020 but this date is subject to change by Unique Laser

Skin Challenge Giveaway Terms & Conditions:

  • The promoter is Unique Laser Franchising Pty Ltd Shop 1026A, Westfield Doncaster Shopping Centre. 619 Doncaster Rd, Doncaster VIC 3108 ABN 12 616 468 609.
  • Entrants must be over the age of 18 to enter
  • The Competition Prize is a $1000 Gift Voucher to The Lake House Daylesford
  • To be eligible to go into the prize draw clients must have fully paid for their Freedom30 skin program to the value of $600, AND complete all treatments within the month of February 2021.
  • By entering this Skin Challenge, the Entrant consents to their name, photos, and testimonials being used by the Promoter for internal and external promotional purposes
  • No part of the Prize is redeemable for cash or other credit
  • The Winner is subject to any Terms & Conditions set out by The Lake House Daylesford
  • The 5 best results, as determined by before / after photos will be chosen by a Unique Laser representative based on their opinion of most improved skin as relevant for that program. These 5 clients will then go into the draw to win the Prize.
  • There is one (1) prize as set out above
  • The Winner will be drawn at random on 16.03.2021. The Winner will be notified by Promoter via email and phone call during that week.
  • If a Winner is disqualified in accordance with these Terms & Conditions, or a prize remains unclaimed after reasonable attempts have been made to contact the Winner, the Winner forfeits the prize, and the Promoter reserves the right to award the Prize to another entrant, as determined by the Promoter in its absolute discretion.
  • By accepting the Prize, the winner agrees to participate in and cooperate as required with all reasonable marketing activities relating to the Prize
  • The Promoters decision is final and the Promoter will not enter into correspondence regarding the promotion result or enforcement or interpretation of these Terms & Conditions (including disqualification)
  • If for any reason this promotion is not capable of running as planned, the Promoter reserves the right to cancel, suspend, or modify the Promotion at its sole discretion.
  • The Promoter makes no representations or warranties as to the quality, suitability, efficacy, or results of the treatments provided as part of the Promotion. Unique Laser intends to provide only the best quality skin treatments, but results of Skin Treatments may vary, and require commitment as advised by the clinic from recipient to achieve results.

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